Buyer Terms and Conditions

Silk United’s Buyer Terms and Conditions should read as a clear B2B framework that reflects Silk as a Saudi export platform and distinguishes professional buyers from consumers. Below is an improved version, with neutral legal language you can adapt by inserting Silk’s exact legal entity details. 

Preamble

These Buyer Terms and Conditions govern your use of the Silk United B2B platform as a buyer and form a binding agreement between you and Silk United Company (the “Platform”), a Saudi-registered company operating a B2B export marketplace for Saudi manufacturers and suppliers. By creating an account, browsing offers, placing orders, or using any services provided through the Platform, you confirm that you have read, understood, and agreed to these Terms together with the Privacy Policy and any policies referenced in them.

Your use of the Platform is conditional upon your acceptance of these Terms. If you do not agree with any part of this Agreement, you must stop using the Platform and request closure of your account. Continued use indicates your ongoing acceptance of the latest version of the Terms. Silk United may amend these Terms from time to time by publishing an updated version indicating the date of last modification, and you are responsible for reviewing them periodically.

This Agreement regulates a purely commercial B2B relationship between professional sellers (factories, brands, distributors, and trading companies) and professional buyers (retailers, wholesalers, and corporate buyers). As such, consumer protection provisions that apply to ordinary consumers do not apply to these relationships[MO1] , including typical consumer return and exchange rights, except in the specific cases set out in the Platform’s Return, Refund, and Dispute Policies or where mandatory law requires otherwise. Sellers may add their own commercial terms for buyers, provided these do not conflict with this Agreement or applicable laws.

Article 1: Definitions

• Platform / Website / We / Us: Silk United Company and all related websites, domains, and applications through which B2B services are provided.
• User / You: Any person or entity that accesses, visits, registers on, or requests services through the Platform, including sellers and buyers. “You” may refer to one or more persons.
• Seller / Entity: Any company, factory, establishment, or legal entity (and its authorised representative) that creates a seller account on the Platform to list and sell products.
• Buyer: Any company, establishment, or legal entity (and its authorised representative) that creates a buyer account on the Platform to purchase products listed by sellers.
• Supporting Entities: Third-party providers that support the sale and purchase process, such as logistics, warehousing, insurance, and customs clearance providers engaged directly or indirectly through the Platform.
• Agreement / Terms and Conditions: These Buyer Terms and Conditions, the Privacy Policy, and any additional written, electronic, or verbal arrangements expressly incorporated between the Platform and the user.
• Order: A purchase request submitted by the buyer through the Platform for specific products from a seller, which remains pending until accepted or rejected by the seller; once accepted, it proceeds to the shipping stage.
• Shipment: Products included in an accepted order that the seller prepares and hands over for delivery to the buyer, subject to applicable shipping, return, and refund rules.
• Refund: The process of returning funds paid by the buyer for an order, in accordance with the conditions and procedures set out in the Platform’s Return and Refund Policy.
• Return: The process of sending products back from the buyer to the seller under the terms specified in applicable return policies.
• Laws: All applicable laws, regulations, and rules in force in the Kingdom of Saudi Arabia, including e‑commerce, customs, export, and data protection regulations.

Article 2: Buyer Registration Requirements

1. To register as a buyer, the representative must complete the registration form, have full legal capacity under Saudi law, and be at least 18 years old.
2. The buyer’s account name must correspond to its official legal or trade name; it is prohibited to use false, misleading, unauthorised, or third-party names.
3. The buyer must register with a valid mobile number and email address under its control to receive notifications and transactional communications from the Platform.
4. The buyer is responsible for keeping its account credentials, including passwords and security codes, confidential and must not share them with third parties. Any suspected unauthorised access must be reported promptly, and the Platform may verify identity before taking action.
5. The Platform may reject a registration request or cancel an existing account if the conditions of this Agreement are not met or for any other reason it deems appropriate; in such cases, this Agreement ceases to apply to that buyer without affecting rights and obligations accrued during prior use.
6. If the buyer breaches these registration requirements or provides inaccurate information, the buyer will be solely responsible towards sellers, third parties, and authorities; the Platform bears no liability for any resulting damage or claims.

Article 3: Accuracy of Information

The buyer warrants that all information and data provided to the Platform, including details of authorised users and shipping or billing information, are true, accurate, current, complete, and lawful. The buyer must promptly update its information upon any change. The Platform is not responsible for issues arising from incorrect or outdated information submitted by the buyer.

Article 4: Platform Rights

1. The Platform provides brokerage and marketplace services by facilitating technical connection between sellers and buyers; it does not manufacture, own, or control the products and is not responsible for their quality, performance, or outcome.
2. All commercial contracts and obligations between seller and buyer are separate from the Platform. The Platform is not a party to the sales contract and is not responsible for either party’s failure or non-compliance, except as explicitly provided in the Platform’s own policies.
3. The Platform may suspend a buyer’s account without prior notice if the buyer insults or abuses any employee, user, or representative of the Platform or breaches this Agreement.
4. The Platform may suspend, cancel, or block a buyer’s account, stop payments or orders, or deny access at any time if it detects or reasonably suspects fraudulent activity, misuse of payment methods, or any other conduct it considers harmful or high-risk. The Platform assumes no liability to the buyer for such measures.
5. The Platform will make reasonable efforts to reduce violations by sellers but is not obliged to monitor all listings or transactions. Adding, removing, and managing products remains the seller’s responsibility; the Platform’s role is limited to technical brokerage.

Article 5: Product Prices and Payments

1. Sellers independently determine product prices and minimum order quantities, which are displayed to buyers on the Platform before placing an order.
2. Buyers may communicate with sellers through the Platform to negotiate prices, quantities, shipping terms, and other commercial conditions, and may compare multiple offers before choosing.
3. The buyer must pay using only the payment methods supported on the Platform and linked channels. Payments made directly to sellers outside the Platform are at the buyer’s sole risk, are not covered by the Platform’s protection mechanisms, and will not be refunded or guaranteed by the Platform.
4. The buyer must not use stolen, unauthorised, or illegal payment methods. Any violation of this provision is the buyer’s sole responsibility and may lead to account suspension or legal action.

Article 6: Buyer Obligations

1. By registering on the Platform, the buyer agrees that its contact information and certain business details may be stored in the Platform’s database and, where necessary, shared with sellers or displayed to facilitate B2B transactions, in accordance with the Privacy Policy.
2. Before completing a purchase, the buyer must read and understand:
• The seller’s specific terms and conditions,
• The seller’s return and exchange policy, and
• The shipping, storage, and handling terms applicable to the products.
3. If the buyer engages with any supporting entity (e.g., logistics or customs clearance provider), the buyer enters a separate contract directly with that entity and agrees to comply with the terms set by that entity.
4. The buyer must comply with all applicable laws and regulations governing its relationship with the Platform, sellers, and supporting entities, including import, customs, and sanctions requirements where relevant.
5. The buyer acknowledges that any failure by the seller to deliver products, or to deliver products that match the listing, is primarily the seller’s responsibility. The buyer may file a complaint or dispute through the Platform, and the Platform will make reasonable efforts to encourage the seller to respond and resolve the issue, in line with its dispute policies.
6. The buyer agrees not to post abusive, defamatory, or offensive content about the Platform, sellers, or any third party in reviews or messages. The Platform may remove any content it considers inappropriate.

Article 7: Supporting Entities

1. To complete certain transactions, the buyer may need to deal with storage providers, shipping agents, customs brokers, insurers, or other supporting entities. The Platform may present a list of such entities to facilitate the buying and selling process.
2. The buyer is free to choose whether to use supporting entities suggested by the Platform or external providers of its own choice.
3. Supporting entities listed on the Platform operate independently and are not controlled by the Platform; the relationship between the buyer and a supporting entity is governed by separate terms agreed between those parties.
4. The Platform is not responsible for any losses, delays, damages, or costs arising from services provided by supporting entities; such responsibility rests solely with the supporting entity and/or the buyer under their separate contract.

Article 8: Third Parties

1. The Platform cooperates with various third-party service providers (e.g., payment gateways, hosting providers, analytics and security tools) to operate the Platform securely and efficiently.
2. By using the Platform, the buyer authorises the Platform to engage and share necessary data with these providers as part of delivering the services, in line with applicable law and the Privacy Policy.
3. The Platform may change or add service providers at any time without needing the buyer’s prior consent.
4. The Platform may include links or integrations to external websites and applications (including social media). These are governed by their own terms and privacy policies, which the buyer should review independently.
5. The Platform disclaims responsibility for acts or omissions by third parties outside its direct control; use of their services is at the buyer’s own risk.

Article 9: Platform Responsibility

1. The Platform’s role is limited to providing a technological marketplace that connects sellers and buyers; the Platform is not the seller of record for products listed by third-party sellers.
2. While the Platform uses reasonable efforts to ensure that information is understandable, it does not guarantee the accuracy or completeness of data entered by sellers.
3. The Platform is not liable for claims, disputes, damages, or losses arising directly or indirectly from sellers’ acts or omissions.
4. The Platform may experience downtime, maintenance, or interruptions. The buyer waives any claim for compensation due to temporary or permanent unavailability of the Platform or any of its services.
5. The buyer understands that claims related to product quality, delays, or non-delivery must primarily be addressed against the seller, not against the Platform, subject to the Platform’s separate buyer-protection programs where applicable.

Article 10: Restricting Access

If the Platform determines that a buyer has breached this Agreement or violated any applicable law or regulation, it may, without prior notice:

• Suspend, limit, or terminate the buyer’s account.
• Restrict the buyer’s ability to place orders or use services.
• Prevent the buyer from re-registering.

The buyer has no right to claim compensation from the Platform for such actions. The Platform also reserves the right to inform competent authorities if required.

Article 11: Buyer Responsibility

The buyer agrees to protect and hold the Platform harmless from any damage, loss, cost, or liability arising from the buyer’s breach of this Agreement or applicable laws. The buyer must take reasonable steps to prevent and mitigate harm caused to the Platform through misuse or non-compliance.

The Buyer shall be solely responsible for all applicable taxes, customs duties, import fees, and any other governmental charges imposed in the destination country, unless explicitly stated otherwise.

The Buyer may not cancel an order after it has been accepted by the Seller without the Seller’s explicit consent. Cancellations may be subject to fees or penalties as per the Seller’s terms.

Article 12: Indemnities

1. The Platform does not provide warranties to buyers regarding uninterrupted access, error-free operation, or the quality and suitability of products, except where required by law or explicitly stated in a specific program.
2. The user agrees to indemnify the Platform for any material or moral damages, claims, or expenses arising from unlawful acts, misuse of the Platform, or failure to comply with these Terms or applicable laws.

Article 13: Intellectual Property

1. The buyer must respect all intellectual property rights of the Platform, including trademarks, logos, content, software, databases, designs, and any other protected material.
2. All such rights are owned or licensed by the Platform and are protected under applicable intellectual property and trademark laws; they may not be used without prior written permission.
3. The buyer agrees not to copy, download, reproduce, or republish any content from the Platform (whether belonging to the Platform, sellers, or third parties) without proper authorisation.
4. The Platform may take legal and technical measures in response to any infringement of its intellectual property rights.

Article 14: Legal Notices

1. Legal and operational notices will be sent using the contact details registered by the buyer. The buyer must use the Platform’s internal messaging or registered email for formal communications.
2. Messages and notifications sent through the Platform or to the registered email are considered valid and legally effective.
3. The buyer agrees to receive service-related messages and may also receive marketing communications, with the right to opt out of promotional messages where permitted by law.

Article 15: Data Protection

Use of the Platform, including collection, processing, and storage of personal and business data, is subject to the Platform’s Privacy Policy, which is an integral part of this Agreement and complies with Saudi e‑commerce and data regulations.

Article 16: Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to support sign‑in, enhance user experience, and analyse usage for security and performance. Details are described in the Privacy Policy, which buyers should review to understand how these technologies are used.

Article 17: Governing Law

This Agreement is governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without prejudice to any mandatory cross‑border e‑commerce provisions that may apply.

Article 18: Filing Complaints

1. If you encounter an issue or wish to submit a complaint, you may contact the Platform’s customer service using the official channels provided.
2. If a complaint relates to a seller, the Platform may first facilitate communication between buyer and seller within a specified timeframe. If no solution is reached, the Platform may propose options or escalate the matter according to its internal dispute and buyer protection procedures.
3. The Platform is not a party to the sales contract and is not responsible for all outcomes of disputes, but will make reasonable efforts to encourage good‑faith resolution. Buyers remain free to escalate disputes to the competent authorities, and the Platform may share relevant information with those authorities if requested and permitted by law.

Article 19: General [MO2] Provisions

1. The Platform is the sole authority to interpret or clarify the provisions of this Agreement. Buyers should contact the Platform if any term is unclear.
2. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. The Platform may update these Terms from time to time by publishing a new version on the Platform; publication constitutes notice. Continued use following changes constitutes acceptance of the updated Terms.
4. If you do not agree with any modifications, you must stop using the Platform and request account closure.
5. If this Agreement is translated into one or more languages, the Arabic version will prevail in case of any conflict or inconsistency.
6. No party shall be held responsible for any delay caused by circumstances beyond their reasonable control
7. The Platform reserves the right to request verification documents, including commercial registration, identity proof, or any other information necessary to verify the Buyer’s identity and ensure regulatory compliance.

The Platform may charge service fees or commissions on certain transactions or services, which shall be clearly disclosed prior to completion.