Seller Terms and Conditions

Silk United’s Seller Terms and Conditions can be reworded to reflect Silk’s role as a B2B export marketplace for Saudi-made products while keeping the same legal meaning and structure. Below is an improved, neutral version you can adapt with your own company details.

Preamble

These Seller Terms and Conditions govern your use of the Silk United B2B platform as a seller and form a binding agreement between you and Silk United Company (the “Platform”), a Saudi-registered company operating a marketplace for Saudi-made products and export-oriented B2B trade. By registering a seller account, listing products, or using any services offered through the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, together with the Privacy Policy and any other policies incorporated by reference.

Use of the Platform is strictly conditional upon your acceptance of these Terms. If you do not agree with any part, you must immediately stop using the Platform and request closure of your account. Continued use will be deemed full and continuous acceptance of the most recent version of the Terms. Silk United may amend these Terms from time to time by publishing an updated version indicating the date of last modification, and you are responsible for reviewing them periodically.

This Agreement regulates a purely commercial B2B relationship between professional sellers (factories, brands, distributors, and trading companies) and professional buyers (retailers, wholesalers, corporate buyers, and similar entities). As such, consumer protection provisions that apply to ordinary consumers do not apply to these relationships, including standard consumer return rights, except in the limited cases set out in the Platform’s Return, Refund, and Dispute Policies or where mandatory law requires otherwise. Sellers may add their own commercial terms for buyers as long as they do not conflict with this Agreement or applicable laws.

Article 1: Definitions

For the purposes of these Terms, the following words and expressions shall have the meanings set out below:

Platform / Website / We / Us: Silk United Company and all its legal forms, websites, domains, and online applications through which the services are provided.
User / You: Any person or entity that accesses, visits, registers on, or requests services through the Platform, including sellers and buyers, who must all comply with these Terms. “You” may refer to one or more persons.
Seller / Entity: Any company, factory, establishment, or legal entity (and its authorised representative) that creates a seller account on the Platform for the purpose of listing and selling products.
Buyer: Any company, establishment, or legal entity that creates an account on the Platform for the purpose of purchasing products listed by sellers.
Agreement / Terms and Conditions: These Seller Terms and Conditions, the Privacy Policy, and any additional written, electronic, or verbal arrangements between the Platform and the user that are expressly incorporated into this Agreement.
Order: A purchase request submitted by a buyer through the Platform for one or more products from a seller; it remains pending until accepted or rejected by the seller and, once accepted, proceeds to shipping.
Shipment: The products included in an accepted order that the seller prepares and hands over for delivery to the buyer, subject to the Platform’s Return, Refund, and Shipping policies.
Refund: The process of returning funds paid by the buyer for a product in accordance with the conditions and procedures set out in the Platform’s Return, Refund, and Dispute policies.
Return: The process of sending products back from the buyer to the seller under the conditions specified in the applicable return policy.
Laws: All applicable laws, regulations, and rules in force in the Kingdom of Saudi Arabia, including e-commerce, customs, export, and data protection regulations.

Article 2: Seller Registration Requirements

The seller’s legal representative must have full legal capacity under Saudi law and be at least 18 years old at the time of registration.
The seller must be a duly registered commercial entity with authority to trade and supply, and must provide commercial registration details, VAT registration, and any licences or documents requested by the Platform.
The seller’s account name must match its official legal or trade name; using false, misleading, unauthorised, or third-party names is strictly prohibited.
The seller must register using a valid mobile number and email address under its control. The registered email will be considered the official channel for all legal and operational communications, and the seller is responsible for keeping this information accurate and up to date.
Each seller may hold only one primary account unless expressly authorised in writing by the Platform. The Platform may suspend or terminate duplicate or suspicious accounts at its discretion.
The Platform may request any supporting documentation to verify eligibility, including national ID copies, commercial registration, VAT certificates, licences, and other documents. The Platform may reject or cancel registration or suspend any account that fails to meet requirements or for any other reason deemed appropriate.
The seller is responsible for maintaining the confidentiality and security of its account credentials and must not share them with third parties. The seller must notify the Platform promptly of any suspected unauthorised use. The Platform may verify identity before suspending or modifying account access.
If the seller does not meet the registration conditions at any time, this Agreement may be considered void as to that seller, without prejudice to rights and obligations that arose during the period of use.
The seller acknowledges that providing inaccurate or misleading information is a breach of this Agreement and will be solely liable for any resulting damage or claims by buyers, third parties, or authorities; the Platform will not bear any responsibility for such violations.

Article 3: Accuracy of Information

The seller warrants that all information and data provided to the Platform, including information about authorised users and listed products, is true, accurate, current, complete, and lawful. The seller must promptly update its data whenever any changes occur. The Platform is not responsible for any loss or issue arising from incorrect, outdated, or incomplete information submitted by the seller.

Article 4: Platform Rights

The Platform provides brokerage and marketplace services by facilitating technical connection between sellers and buyers and, where applicable, between sellers and logistics/payment partners. The Platform does not manufacture, own, or control the products and is not responsible for their quality, performance, or outcome.
All contracts and obligations between seller and buyer are deemed separate from the Platform. The Platform is not a party to the sales contract and is not liable for failure by either party to perform its obligations, except as explicitly provided in the Platform’s own policies.
The Platform may provide certain services free of charge; however, this does not create any permanent obligation to keep them free. The Platform may introduce, modify, or withdraw fees for any service and may change available features, service levels, or access at any time.
The Platform may remove, edit, or reject any content or listings it considers to be unlawful, misleading, in breach of these Terms, infringing third-party rights, exposing the Platform to liability, harming other users, or otherwise inappropriate, at its sole discretion.
If the Platform identifies products, services, or content that violate any applicable law or third-party intellectual property rights, it may immediately remove such content, cancel related orders, or suspend the account without prior notice.
The Platform may suspend or restrict a seller’s account without advance notice if the seller insults or abuses any employee, user, or representative of the Platform, or breaches the Agreement.
At all times, the Platform reserves the right to suspend, cancel, limit, or restrict any account or membership, block transactions, or deny access to the Platform for any reason it deems appropriate, without liability to the seller.

Article 5: Seller Obligations

By registering on the Platform, the seller agrees that its contact details and certain business information may be stored in the Platform’s database and displayed to users as needed to facilitate B2B transactions, in line with the Privacy Policy.
The seller warrants that all intellectual property rights used in connection with its listings (including trademarks, trade names, images, videos, written content, and technical materials) are owned or properly licensed and that use on the Platform does not infringe any third-party rights. The seller is solely responsible for any such infringement.
The seller confirms that it holds all necessary licences and authorisations to manufacture, sell, export, distribute, and display products on the Platform in the markets for which they are listed.
The seller guarantees that all listed products, descriptions, and images are accurate, up to date, lawful, not misleading, and compliant with the relevant authorities’ requirements.
The seller and its affiliates must comply with all applicable laws and regulations governing their activities, including product safety standards, export controls, intellectual property, data protection, fair competition, and anti-price manipulation rules.
The seller is prohibited from impersonating any person or entity; providing false or misleading information; or using the Platform to sell stolen, counterfeit, or unauthorised products.
The seller is responsible for ensuring that products comply with the laws and regulations of the destination countries or regions, including customs and export requirements, where the products are marketed or shipped.
The seller must clearly state commercial terms such as payment, taxes, return and refund rules (within the Platform framework), warranties, insurance, and shipping and storage conditions.
The seller must deliver products in accordance with the agreed terms and ensure that delivered products match the specifications published on the Platform. Failure to do so may result in account suspension or other measures.
The seller guarantees that listings and related content:

Are accurate, lawful, and not false or deceptive.
Do not contain defamatory, threatening, harassing, or obscene material.
Do not contain discriminatory or racist content.
Do not violate Islamic Shariah, public morals, applicable laws, or these Terms.
Do not contain external links that conflict with the Platform’s policies.

If an order is cancelled due to late delivery, delivery of defective goods, or failure to meet agreed specifications (where the buyer chooses cancellation instead of replacement), the seller will be considered at fault and may bear fees up to an amount not exceeding the Platform’s commission for that transaction.
Repeated delivery of defective products or consistent delays will be treated as a serious breach affecting the seller’s reliability and may result in reduced ratings, temporary suspension, or permanent termination of the seller’s account without prior notice.
Unless otherwise stated in a specific program, the seller is entitled to payment once:

The buyer has received the products, and
The applicable return or dispute period has expired without a valid return or dispute,
in accordance with the Platform’s payout schedule (e.g., twice monthly). Funds will be transferred to the seller’s designated bank account, with notifications sent to the registered email.

Where a third-party shipping company is used, the seller must specify the pickup location and ensure that it is one of the addresses registered in its account.
The seller must specify accurate preparation times for products so that shipments are ready for pickup by the shipping company within the agreed timeframe.
The seller is fully responsible for any errors in listings or fulfilment, including wrong products, inaccurate descriptions, quality discrepancies, illegal products, or failure to deliver orders. In serious cases (fraud, illegal products, or repeated violations), the Platform may permanently close the seller’s account and, if necessary, pursue legal action.
The seller must not manipulate ratings or reviews directly or indirectly (for example, by posting fake positive comments through related accounts). The Platform may remove suspicious feedback to protect buyers and maintain trust.

Add this as a new clause under Seller Terms (for example under “Product Prices and Payments” or “Seller Obligations”):

Silk United Service Fee and Final Customer Price

1. The seller acknowledges that Silk United will add a service fee and marketplace profit margin to the seller’s net price in order to calculate and display the final selling price to the buyer on the Platform.

2. The “Silk Price” shown to buyers on the Platform is the final price payable by the buyer and already includes Silk United’s service fee and profit margin in addition to the seller’s net price and any applicable taxes or charges, unless otherwise stated.

3. Silk United may, from time to time, adjust its service fee or profit margin structure, provided that any changes will not reduce the net price agreed with the seller for confirmed orders placed before the effective date of such change.

4. The seller remains responsible for setting and updating its own net prices in the seller portal, while Silk United remains responsible for applying its service percentage and presenting the Silk Price transparently to buyers on the Platform.

5. Article 6: Violations and Prohibited Products

If the Platform receives complaints, detects unfulfilled orders, identifies irregular or suspicious transactions, or becomes aware of legal or regulatory violations by a seller, it may immediately suspend the seller’s account while investigating. Reactivation may be conditioned on written undertakings or corrective measures, at the Platform’s discretion.
Selling illegal, prohibited, counterfeit, or non-compliant products under Saudi law, Islamic Shariah, public morals, or relevant authority decisions will lead to immediate restriction or suspension of the seller’s account, temporarily or permanently, without prior notice.
The seller understands that product listing and removal are ultimately its responsibility. The Platform’s role is limited to technical brokerage; the seller remains fully responsible for promptly removing any non-compliant products.
Unless otherwise agreed in writing, the seller undertakes that all products listed on the Platform are sourced, manufactured, or processed in Saudi Arabia or meet the eligibility criteria for Saudi-origin or “Saudi-made” classification where relevant.

Article 7: Third Parties

The Platform contracts with third-party service providers (e.g., logistics companies, payment gateways, hosting providers) to support operations, ensure secure payments, and maintain platform availability.
By using the Platform, the user authorises the Platform to cooperate with these providers and acknowledges that their services form an integral part of the overall service.
The Platform may change or add service providers at any time without requiring the user’s prior approval.
The Platform may also integrate with external services or social media platforms through links or APIs; those third parties operate under their own terms and privacy policies, which users should review independently.
The Platform disclaims responsibility for errors or failures by third parties outside its direct control; users engage with such services at their own risk.

Article 8: Platform Responsibility

The Platform’s role is limited to providing a technological marketplace that connects sellers and buyers. It does not act as a seller of record for products listed by third-party sellers.
The Platform uses reasonable efforts to keep information accurate but does not guarantee that all seller-provided data is error-free.
The Platform is not liable for claims arising from errors, negligence, breach, or non-performance by sellers in connection with their products or services.
The Platform is not responsible for any direct or indirect damages, claims, disputes, or losses arising from the seller’s conduct, except where mandated by law and expressly stated in the Platform’s own policies.
The Platform may experience outages, maintenance, or interruptions. The user waives any claim against the Platform for temporary or permanent suspension of services.
The seller acknowledges that only the seller is responsible for its contractual and legal obligations towards buyers, and that no claim can be brought against the Platform on the basis of seller breach or misconduct, save as required by law.

Article 9: Access Restrictions

If the Platform determines that a seller has breached this Agreement or violated any applicable law or regulation relating to e-commerce or product sales, the Platform may, without prior notice:

Suspend or terminate the seller’s account.
Restrict access or prevent re-registration.
Notify competent authorities where required or appropriate.

The seller will have no right to compensation or claims against the Platform for such actions.

Article 10: Seller Responsibility

The seller agrees to protect and hold the Platform harmless from any damage, loss, cost, or liability arising from the seller’s breach of these Terms or applicable laws. The seller must take all reasonable steps to mitigate and remedy any harm caused to the Platform through its actions or omissions.

Article 11: Indemnities

The Platform does not provide warranties of any kind to users or sellers, whether relating to products, services, or uninterrupted access to the Platform.
The user agrees to indemnify the Platform fully for any material or moral damages resulting from unlawful acts, misuse of the Platform, or failure to comply with these Terms or applicable laws.

Article 12: Intellectual Property

The user must respect all intellectual property rights of the Platform, including but not limited to trademarks, logos, designs, software, databases, content, and other proprietary materials.
The Platform and its content are protected under applicable intellectual property and trademark laws and may not be used without prior written permission.
The seller agrees not to copy, download, reproduce, modify, or republish any content from the Platform (whether owned by the Platform or other users) without proper authorisation.
The Platform may take any necessary action, including legal proceedings, in response to infringement of its intellectual property rights.
The seller acknowledges that it is responsible for enforcing its own intellectual property rights against third parties and that the Platform’s role is limited, unless otherwise required by law or policy.
By posting content or listings on the Platform, the seller grants the Platform a non-exclusive, royalty-free licence to use, display, translate, and promote such content in connection with operating and marketing the Platform.

Article 13: Legal Notices

Legal and operational notices will be sent using the contact details registered by the seller on the Platform. The seller undertakes to use the Platform’s internal messaging or registered email for communication.
Notices sent through the Platform or to the registered email are considered duly delivered.
The seller agrees to receive service-related and promotional communications, with the option to opt out of marketing messages where permitted by law.

Article 14: Data Protection

Use of the Platform, including the collection, processing, and storage of personal and business data, is subject to the Platform’s Privacy Policy, which forms an integral part of this Agreement and complies with applicable data protection and e-commerce laws in Saudi Arabia.

Article 15: Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to facilitate sign-in, enhance user experience, and monitor usage for security and analytics. Details are set out in the Privacy Policy, which users should review to understand how these technologies are used.

Article 16: Governing Law

This Agreement is governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, without prejudice to any mandatory provisions of cross-border e-commerce and export law that may apply.

Article 17: Complaints

If you encounter any issue or wish to submit a complaint, you may contact the Platform’s customer support using the official channels provided.
If a complaint relates to a transaction between a buyer and a seller, the Platform may first facilitate communication between the parties within a set timeframe. If no resolution is reached, the Platform may propose solutions or escalate according to its dispute and buyer protection policies.
The Platform is not a party to the sales contract and is not responsible for resolving all disputes, but will make reasonable efforts to encourage good-faith resolution and may provide relevant information to competent authorities upon request.

Article 18: Order Cancellation Policy

The buyer may, in certain cases defined in the Platform’s policies, cancel an order due to delivery delay. In such case, the party responsible for the delay (seller or logistics provider) will bear applicable fees such as shipping or bank charges.
Responsibility for fees in case of order cancellation or return is determined as follows:

The seller bears banking and shipping fees if the products are damaged due to the seller, delivered incorrectly, do not match specifications, or if the delay is attributable to the seller.
The shipping company bears return and related fees (towards the seller) if the products are damaged during transport due to poor handling, or if the shipping company delays delivery beyond the agreed timeline after receiving the shipment.

Article 19: Return and Refund Policy (Summary for Sellers)

If the buyer receives defective, damaged, or non-compliant products, they may submit a return/refund request in accordance with the Platform’s Return and Refund Policy. If the defect is attributable to the seller (including manufacturing defects), the seller is responsible for related costs, including shipping, bank charges, and reasonable associated expenses. After receipt and verification of the returned products, the buyer will be entitled to a refund under the Platform’s refund procedures.

Article 20: Dispute Policy

If the seller rejects a buyer’s valid return/refund request, the buyer may open a dispute within the timeframe specified in the Platform’s dispute rules (e.g., 3 business days). If the dispute cannot be resolved amicably and judicial recourse is sought, the seller agrees that the Platform may provide relevant documents and records to either party or the competent authorities as needed for dispute resolution.

Article 21: Seller Payment Release

After the buyer confirms receipt and the applicable dispute/return period has passed without a valid claim, funds will become due to the seller and be released according to the Platform’s payout cycle.
If a dispute is opened, the Platform may freeze funds until the dispute is resolved. If the final decision is in favour of the seller, the relevant amount will be released.

Article 22: General Provisions

The Platform is the sole authority to interpret or clarify these Terms. Sellers should contact the Platform if any provision is unclear.
If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The Platform may update these Terms from time to time; publication of the updated version on the Platform constitutes notice. Continued use after changes constitutes acceptance.
If you do not agree with amendments, you must stop using the Platform and request account closure.
In case of translation, the Arabic version of this Agreement shall prevail in the event of any discrepancy.
Nothing in this Agreement shall be deemed to create any partnership, agency, or employment relationship between the Platform and the seller

7. The seller shall bear all banking and international transfer fees unless otherwise agreed. The Platform shall not be liable for delays caused by banking systems or intermediaries.

Confidentiality

Both parties agree to keep confidential all commercial, technical, and financial information exchanged and not to use it except for the purpose of performing this Agreement.