B2B - Terms & Condition

B2B Portal Vendor Policy for Saudi Factories and Manufacturers with silk united .

1. Eligibility and Scope

This policy applies to all vendors, specifically Saudi-based factories and manufacturers, who wish to list and sell their products through the Silk.com.sa B2B Portal. By registering as a vendor, you agree to comply with the terms outlined herein.

2. Product Eligibility

Only Saudi-made products are permitted to be uploaded and sold on the Silk.com.sa B2B platform.
Products must comply with quality standards, and include clear descriptions and high-resolution images.
Products listed must be suitable for international B2B markets and must not be marketed or sold within Saudi Arabia through the platform.

3. Export Compliance

Vendors must adhere strictly to the export laws and regulations set forth by the Saudi Export Authority.
Vendors are responsible for ensuring all necessary documentation, licenses, and permits are obtained and maintained.

4. Fulfilment and Logistics

All orders must be fulfilled through Silk.com.sa's designated fulfilment channels.
Vendors are responsible for timely processing, packaging, and shipping in accordance with Silk.com.sa procedures.

5. Quality and Responsibility

Vendors bear full responsibility for the authenticity, quality, and safety of the products listed and sold.
Silk.com.sa shall not be held liable for product defects, damage, or non-compliance issues. All liability rests with the vendor.

6. Returns, Refunds, and Cancellations

Vendors must comply with Silk.com.sa’s cancellation, return, and refund policy.
In case of cancellation, vendors are obligated to process refunds or product withdrawals as per Silk.com.sa’s standard procedures.

7. Legal Compliance

Vendors must operate in accordance with all applicable laws and regulations of the Kingdom of Saudi Arabia, including those issued by the Saudi Export Authority.
Violation of any rule may result in suspension or permanent termination of the vendor account.

8. Acceptance of Policy

By listing products on the Silk.com.sa B2B portal, the vendor acknowledges and accepts all terms of this policy and agrees to be bound by its conditions.