How long will it take to receive my order?

Typically, it takes between 3 to 20 business days to receive your order, depending on your global location. Delivery times can vary based on shipping destination and local customs processes. The team aims to deliver all orders as promptly as possible.

How to track my order?

Once your order has been shipped, you will receive a tracking number via email. You can monitor your shipment’s progress at any time using our trusted tracking partner: https://17track.net/en. Simply enter your tracking number on the site to see real-time updates on your package's location and estimated delivery date.This service supports global carriers, so no matter where your order is coming from or going to, you can stay informed every step of the way.

Do you ship internationally?

Yes, we offer international shipping to most countries around the world. Please note that we do not ship within Saudi Arabia, as it is our origin country. All shipments are dispatched from our facilities in Saudi Arabia to global destinations. For specific shipping availability, delivery times, and costs to your location, feel free to reach out to our customer service team. We're happy to assist!

I never got my order, what to do?

We’re sorry to hear that! If you haven’t received your order, please follow these steps:Track Your Order: Visit our tracking page at https://17track.net/en and enter your tracking number to check the latest shipping status.Contact Us: If your tracking information hasn't updated or you need further assistance:📞 Call our hotline: +966 1124 00 300📧 Email us: info@silk.com.saOur support team will help you resolve the issue as quickly as possible.

Do you offer express shipping?

Yes, we offer express shipping upon customer request. If you need your order delivered urgently, please let us know during checkout or contact our team for available options and rates.

Do you offer bulk or wholesale orders?

Yes, Silk United is a B2B store and we specialize in bulk and wholesale orders. Most of our products are available with a minimum order quantity of one pallet or more. If you have specific requirements, feel free to contact us for custom pricing and availability.

Do you offer free shipping?

In most cases, we do not offer free shipping, as our services cater primarily to B2B orders, which often involve bulk quantities and palletized shipments. Shipping costs are calculated based on order size, destination, and shipping method. Please contact us for a detailed quote.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Exchanges are generally not available. However, in some cases, exchanges may be possible depending on the supplier’s terms and conditions.If you believe your item qualifies for an exchange, please contact our customer service team with your order details. We will coordinate with the supplier and let you know if an exchange can be arranged.For full details, please review the supplier’s policies or reach out to us directly.

Do you allow customers to request and manage their own returns?

To return an item, customers must contact Silk directly. Please get in touch with our customer service team with your order details, and we will assist you with the return process according to our policy.Returns cannot be processed without prior approval from Silk.

What languages is your store available in?

The online store is available in Arabic, German, English, Spanish, French, Hindi, Japanese, Turkish, Chinese (Simplified).

Do you accept store credit?

The store does not accept store credit as a payment method.

Do you have retail store locations?

Silk has no retail stores. Silk is a B2B Platform, connect Saudi Manufacturer and Suppliers with the global buyers.

Do you have active discount codes or promotions?

Yes, we offer discounts and promotions that vary by country and season. Be sure to check our website regularly or contact our sales team to learn about current offers available in your region.

How can I contact customer service?

You can reach our customer service team through live chat, WhatsApp, our contact form, or by emailing us at info@silk.com.sa. Our dedicated customer care team is fully active and ready to assist you with any inquiries or support you may need.

How can I register on silk.com.sa as a global buyer?

You can register as our buyer member by clicking Register

Why does my account fail to log into silk.com.sa ?

Make sure that the member id and password are correct. Please note that the password is case-sensitive. If you forget your password, click here to reset your login information.If you don’t received an email within a few minutes, please check your spam folder. To avoid email spam, please add info@silk.com.sa to the whitelist of your mailbox and then click click here to reset the password again. After that, if you still have not receive an email, please contact us directly.

What can I do if I forgot my registered email address?

Please contact us, we will help you to find it.

How long will it take to receive my order?

Typically, it takes between 3 to 20 business days to receive your order, depending on your global location. Delivery times can vary based on shipping destination and local customs processes. The team aims to deliver all orders as promptly as possible.

How to track my order?

Once your order has been shipped, you will receive a tracking number via email. You can monitor your shipment’s progress at any time using our trusted tracking partner: https://17track.net/en. Simply enter your tracking number on the site to see real-time updates on your package's location and estimated delivery date.This service supports global carriers, so no matter where your order is coming from or going to, you can stay informed every step of the way.

Do you ship internationally?

Yes, we offer international shipping to most countries around the world. Please note that we do not ship within Saudi Arabia, as it is our origin country. All shipments are dispatched from our facilities in Saudi Arabia to global destinations. For specific shipping availability, delivery times, and costs to your location, feel free to reach out to our customer service team. We're happy to assist!

I never got my order, what to do?

We’re sorry to hear that! If you haven’t received your order, please follow these steps:Track Your Order: Visit our tracking page at https://17track.net/en and enter your tracking number to check the latest shipping status.Contact Us: If your tracking information hasn't updated or you need further assistance:📞 Call our hotline: +966 1124 00 300📧 Email us: info@silk.com.saOur support team will help you resolve the issue as quickly as possible.

Do you offer express shipping?

Yes, we offer express shipping upon customer request. If you need your order delivered urgently, please let us know during checkout or contact our team for available options and rates.

Do you offer bulk or wholesale orders?

Yes, Silk United is a B2B store and we specialize in bulk and wholesale orders. Most of our products are available with a minimum order quantity of one pallet or more. If you have specific requirements, feel free to contact us for custom pricing and availability.

Do you offer free shipping?

In most cases, we do not offer free shipping, as our services cater primarily to B2B orders, which often involve bulk quantities and palletized shipments. Shipping costs are calculated based on order size, destination, and shipping method. Please contact us for a detailed quote.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Exchanges are generally not available. However, in some cases, exchanges may be possible depending on the supplier’s terms and conditions.If you believe your item qualifies for an exchange, please contact our customer service team with your order details. We will coordinate with the supplier and let you know if an exchange can be arranged.For full details, please review the supplier’s policies or reach out to us directly.

Do you allow customers to request and manage their own returns?

To return an item, customers must contact Silk directly. Please get in touch with our customer service team with your order details, and we will assist you with the return process according to our policy.Returns cannot be processed without prior approval from Silk.

What languages is your store available in?

The online store is available in Arabic, German, English, Spanish, French, Hindi, Japanese, Turkish, Chinese (Simplified).

Do you accept store credit?

The store does not accept store credit as a payment method.

Do you have retail store locations?

Silk has no retail stores. Silk is a B2B Platform, connect Saudi Manufacturer and Suppliers with the global buyers.

Do you have active discount codes or promotions?

Yes, we offer discounts and promotions that vary by country and season. Be sure to check our website regularly or contact our sales team to learn about current offers available in your region.

How can I contact customer service?

You can reach our customer service team through live chat, WhatsApp, our contact form, or by emailing us at info@silk.com.sa. Our dedicated customer care team is fully active and ready to assist you with any inquiries or support you may need.

How can I register on silk.com.sa as a global buyer?

You can register as our buyer member by clicking Register

Why does my account fail to log into silk.com.sa ?

Make sure that the member id and password are correct. Please note that the password is case-sensitive. If you forget your password, click here to reset your login information.If you don’t received an email within a few minutes, please check your spam folder. To avoid email spam, please add info@silk.com.sa to the whitelist of your mailbox and then click click here to reset the password again. After that, if you still have not receive an email, please contact us directly.

What can I do if I forgot my registered email address?

Please contact us, we will help you to find it.

How can I search for products on silk.com.sa?

You can use two ways to find products as follows:1. Use keywords to search: Visit silk.com.sa and enter a product name in the search box, and then click the Search button.2. Use product directory. silk.com.sa has classified products and suppliers into different categories.You can select appropriate categories to narrow down search results.

What should I do if I can't find suitable products?

When you have difficulty in searching for products, our Easy Sourcing channel helps you trade easier. Please contact us on silk.com.sa or fill the request form click hereOnce your sourcing request is approved, suppliers who can provide items you need will reply the request and give quotations to you.

How can I post a Sourcing Request to get accurate quotes?

Please click here to post a sourcing request. We advise you to submit detailed sourcing requests.

How can I check suppliers' products quality?

Globally recognized inspection & verification agents, which can help check quantity & quality of products. This service reduces procurement risks by identifying problems before products are shipped.

How can I submit a complaint?

To avoid a misunderstanding and provide better support for our members, silk.com.sa has a professional team to handle complaints of trade disputes and intellectual property infringement. Please click here to submit your complaint.